Ms S, Hampshire, was within days of having her home repossessed when Home Assured agreed to act on her behalf. Home Assured managed to exchange and complete on the property the day before eviction. Due to the short time scale in which Home Assured were given to act on Ms S’s behalf the court did not receive notification in time to prevent the bailiffs from turning up at the property to commence repossession. A worried Ms S contacted Home Assured by telephone where an Advisor was able to provide proof of the legitimacy of her claim and prevent eviction.

Mr and Mrs D, Leicester, were facing eviction due to serious debts against their property. A survey arranged by Home Assured showed that the property required some repair and maintenance work in order for the couple’s home to meet the company’s borrowing criteria. Home Assured arranged for all the necessary work to take place thereby acquiring a new mortgage on the property and enabling Mr and Mrs D to remain in their home.

Mrs X, London, was a divorcee and single parent to five children. Unable to work as the responsibility of the children rested solely on her shoulders, she soon found herself in arrears with her mortgage lender. Mrs X was unable to commit to monthly repayments due to unemployment, therefore Home Assured applied for Housing Benefit on her behalf. Unfortunately Benefit was denied by the council on the grounds that Mrs X appeared to be making herself 'intentionally homeless'.

In spite of this, Home Assured continued with Mrs X's case and re-applied for Housing Benefit. In the meantime Mrs X and her family were able to avoid eviction and remain in the property as tenants of Home Assured. After 9 months Benefit was eventually granted and monies owed to Home Assured were backdated to the beginning of the case.

Mr R, Surrey, was a single parent whose son had severe learning difficulties and required full time care. As the sole parent Mr R was forced to leave his job in order to look after his son. Although he was claiming social benefit the amount was unfortunately not substantial enough to cover the entire mortgage. Home Assured were required to locate the whereabouts of Mr. R's estranged partner in order to proceed with the case. Once she was contacted Home Assured were able to exchange and complete the transaction on the property. Preventing Mr. R from losing his home has meant that his son is able to continue to attend his regular school which is specially equipped to cater for his needs. Changing the environment for Mr R’s son would have had a debilitating effect on his progress and greatly affect his well being.